Privacy Policy

Last updated: March 24, 2026

1. Introduction

Charketplace ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our marketplace platform.

2. Information We Collect

Personal Information

When you create an account, we collect:

  • Name and email address
  • Display name (username)
  • Profile picture (if provided)
  • Payment information (processed and stored by Stripe — not on our servers)

Google Sign-In

If you sign in with Google, we receive:

  • Your Google account email
  • Your name
  • Your profile picture

Automatically Collected Information

We automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Login timestamps
  • Pages visited and actions taken

Seller Information

If you sell on our platform, we additionally collect:

  • Stripe Connect account ID and payout status
  • Product listings, descriptions, pricing, and files
  • Sales, transaction, and earnings data
  • Submission and approval history

3. How We Use Your Information

We use your information to:

  • Provide Services: Process transactions, manage accounts, and deliver products
  • Communication: Send order confirmations, account updates, and support responses
  • Security: Detect and prevent fraud, abuse, and security incidents
  • Improvement: Analyze usage patterns to improve our platform
  • Legal Compliance: Comply with legal obligations and enforce our terms

4. Data Storage

Cloud Database: Account data, product listings, transactions, and seller information are stored securely in Firebase Firestore.

Local Storage: Your browser's local storage may be used to cache cart contents and UI preferences.

Payment Data: All payment and banking information is processed and stored by Stripe. Charketplace never stores credit card or bank account details.

File Storage: Product files and media uploaded by sellers are stored in Firebase Storage.

5. Information Sharing

We do not sell your personal information. We share data only with:

Service Providers

  • Stripe: For payment processing
  • Vercel: For hosting services
  • Firebase: For database storage
  • Google: For authentication services (if you use Google Sign-In)

Legal Requirements

We may disclose information if required by law or to:

  • Comply with legal processes
  • Protect our rights and property
  • Prevent fraud or security issues

Business Transfers

If Charketplace is acquired or merged, your information may be transferred to the new owner.

6. Data Retention

We retain your information for as long as your account is active or as needed to:

  • Provide services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

7. Your Rights

You have the right to:

  • Access: Request a copy of your personal data
  • Correction: Update inaccurate information
  • Deletion: Request deletion of your account and data
  • Opt-Out: Unsubscribe from marketing communications
  • Data Portability: Request your data in a portable format

8. Security

We implement security measures including:

  • HTTPS encryption for all connections
  • Secure authentication with Google OAuth
  • Password hashing (never stored in plain text)
  • Regular security audits

However, no method of transmission or storage is 100% secure. Use our platform at your own risk.

9. Cookies and Tracking

We use cookies and similar technologies to:

  • Maintain user sessions
  • Remember user preferences
  • Analyze site usage

You can control cookies through your browser settings.

10. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

11. Children's Privacy

Charketplace is not intended for users under 18. We do not knowingly collect information from children.

12. International Users

Your information may be transferred to and processed in countries other than your own. By using our Service, you consent to such transfers.

13. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy with an updated date.

14. Contact Us

For privacy-related questions or to exercise your rights, contact us through our Help page.

15. California Privacy Rights (CCPA)

California residents have additional rights under the CCPA, including the right to know what personal information is collected and the right to opt-out of sale (we do not sell personal information).

16. European Users (GDPR)

If you are in the European Economic Area, you have rights under GDPR including data access, correction, deletion, and the right to lodge a complaint with a supervisory authority.